KQA – Kenya Bureau of Standards

Kenya Quality Awards (KQA)

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KQA Objectives

The aim of KQA is to identify, recognize, and spotlight role model organizations in Kenya whose performance is worthy of emulation. When an organization is excellent in delivering customer value, which is the backbone of quality, there is a lot to learn from that organization.

More importantly, the award application process encourages organizations to learn and improve by benchmarking themselves with the best in class. In the Quality Award (KQA) process, organizations are encouraged to do self-assessment, an essential step in preparing the award application, and by utilizing the written feedback report, which all applicants will be receiving, the awards process will help applicants improve the way they manage their organization. KQA will also enable organizations to compare themselves with others in the Quality Management Systems ladder.

The objective of the Quality Award is to encourage the below;

Promotion of Quality Excellence

Encourage organizations to strive for excellence in their products, services, and processes.

Recognition of Best Practices

Identify and celebrate organizations that demonstrate outstanding quality management practices and achievements.

Continuous Improvement

Encourage organizations to adopt a culture of continuous improvement, innovation, and learning to enhance their competitiveness.

Customer Focus

Emphasize the importance of meeting and exceeding customer expectations by delivering high-quality products and services.

Benchmarking and Learning

Provide a platform for organizations to benchmark their performance against industry standards and learn from best practices of award recipients.

Enhanced Organizational Performance

Drive improvements in organizational performance, efficiency, and effectiveness through the adoption of quality management principles and methodologies

Global Competitiveness

Enhance the global competitiveness of organizations by recognizing and promoting excellence in quality management practices.

Eligibility

The eligibility criteria will be based on the following guidelines;

A local entity registered and operating in Kenya
Implementing management system or has valid product certification mark
Compliance to applicable statutory and regulatory requirements
If a subsidiary or business unit of a larger entity, be considered as a "stand alone" business with clear boundaries and financial autonomy, managing their own accounts

KQA Application Process

Click on the application link: https://ims.kebs.org/
Create an account
Log in and click on the KQA section
Fill in the application form
Pay the application fee (Ksh. 1,000 for MSMEs and Ksh. 10,000 for large firms)
Conduct self-assessment
Shortlisted firms will be notified for onsite assessment

Click Here to Apply Now

Self Assessment

The KQA applicant is expected to undertake a self-assessment test to determine level of conformance to criteria. The self-assessment is followed by a desk assessment and later on-site assessment by independent judges using the Kenya Quality Award Criteria for excellence.

Assessment Criteria

The award criteria will be based on the excellence maturity model that measures organizations in five key areas:

Process management
Resources management
Leadership
Customer and market focus
Society and Environmental standards

It is expected that implementation of these 5 elements will result in ‘Sustainability and Growth’ as an overall achievement of the business.

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Kenya Quality Awards Categories

Kenya Quality Award: Company of the Year
Kenya Quality Award: Product of the Year – Large Organization
Kenya Quality Award: Product of the Year – MSME
Kenya Quality Award: Service of the Year – Large Organization
Kenya Quality Award: Service of the Year – MSME

Note-1: The winners of the KQA will be enrolled for competition, in their respective categories, in the East Africa Community (EAC) Quality Awards as applicable.

Terms and Condition

The following terms and conditions, among others, will apply:

All winning organizations will be required to share their success stories during quality fora

Organizations will nominate a contact person to act as project manager to facilitate co-ordination and information compilation process.

Download KQA Flier

In line with the government’s directive to digitize all payments for improved revenue collection and service delivery, all KEBS payments must now be made exclusively through the eCitizen platform.